Welcome to Via
Terms of Service
Effective: March 8, 2025
1. Introduction
Welcome to Via (“Via”), your trusted online resource for U.S. passport application assistance. Our digital platform and related services (collectively, the “Service”) are available through our primary website, www.viapassport.com, and affiliated subdomains (“Websites”). Our goal is to provide users with streamlined and efficient experience when handling passport applications.
These Terms of Use (“Terms”) form a legally binding contract between you and Via, outlining the conditions of your access to and use of our Service and Websites. By using our Service, you confirm that you have read, understood, and agreed to abide by these Terms, as well as our Privacy Policy, Cookie Policy, and Refund Policy, all of which are integrated herein by reference.
If you do not agree with these Terms, you should discontinue use of our Service and Websites immediately.
2. Updates to the Terms
Via reserves the right to update or modify these Terms at its discretion. Any substantial changes will be announced through notifications via email or prominent notices on the Website before taking effect. Your continued use of the Service after any updates indicates your acceptance of the revised Terms.
3. User Eligibility
To access the Service, you must be at least 18 years old. If the jurisdiction where you reside enforces a higher minimum age for contractual agreements, you must meet that age requirement. If you do not meet the criteria or have been prohibited from using the Service, you are not permitted to use the Websites or Services.
4. Service Description
Via operates as a third-party facilitator, assisting individuals in submitting passport applications. While we streamline and manage the submission process, final determinations are made solely by government entities. Our role is to ensure that all necessary documentation is completed and forwarded correctly.
5. Account Registration & Security
5.1. Creating an Account
To use certain features, you must create an account with Via by providing accurate and up-to-date information, including your email address. You are responsible for maintaining the confidentiality of your account credentials.
5.2. Unauthorized Access
If you suspect that your account has been accessed without permission, contact us immediately at contact@viapassport.com. Via is not responsible for losses incurred due to unauthorized account use, and users will be held accountable for any activities conducted through their accounts.
6. Service Limitations and Responsibilities
Via commits to handling and submitting your documents diligently. However, we do not control external factors such as delays caused by couriers or inaccuracies in the information you provide. By using our Service, you acknowledge that Via functions strictly as a facilitator and does not influence decisions made by governmental authorities.
7. Usage License and Acceptable Practices
7.1. License Grant
Via grants users a non-exclusive, non-transferable, revocable license to access and utilize the Service for personal, lawful purposes.
7.2. Prohibited Conduct
Users are prohibited from:
- Accessing or attempting to access restricted sections of the Service.
- Circumventing security features or protections in place.
- Engaging in malicious activities, including but not limited to spamming or introducing harmful software.
- Using automated data collection tools in violation of these Terms.
8. Content Submission and Feedback
8.1. User Content
When submitting content through the Service, you grant Via the right to use, display, and process such content for Service functionality. We reserve the right to remove content that violates these Terms.
8.2. Feedback
Any feedback you provide may be used by Via without obligation or compensation.
9. AI-Powered Assistance
Via employs artificial intelligence to enhance the passport application process. While AI can improve efficiency, it does not provide legal or financial advice. For complex cases, users should consult professional advisors.
Intellectual Property Rights
All intellectual property, including trademarks, copyrights, and proprietary technology, remains the sole property of Via. Users agree not to copy, modify, or distribute any Via intellectual property without prior written authorization.
11. Third-Party Links & Services
The Service may feature links to third-party services or external websites. Via does not oversee the operations, security, or policies of third-party entities and is not responsible for their content or business practices. Users interact with third parties at their own discretion and risk.
The Service and the Websites may have certain features that allow you to submit comments, information, and other materials (collectively, “Feedback”) to Via, and/or share such Feedback with other users, or the public. If you submit Feedback, Via may use such Feedback for any purpose without any compensation or obligation to you. We reserve the right to remove any Feedback posted in our public forums for any reason at our sole discretion.
12. Disclaimers & Liability Limitation
THE SERVICE AND WEBSITES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. VIA DISCLAIMS LIABILITY FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE. MAXIMUM LIABILITY SHALL NOT EXCEED $100.
13. Indemnification Clause
Users agree to indemnify and hold Via harmless from any claims, liabilities, damages, or expenses arising from their use of the Service, any breach of these Terms, or infringement upon third-party rights.
14. Dispute Resolution
Users must first attempt to resolve disputes by contacting Via at contact@viapassport.com. Any legal proceedings shall be governed by the laws of Texas.
15. General Terms
- A failure to enforce any part of these Terms does not constitute a waiver of rights.
- These Terms represent the full agreement between the user and Via regarding the use of the Service.
- Any sections that should naturally extend beyond termination will continue to be effective.
16. Notifications
Via may provide notices via email, website notifications, or other appropriate means. Any user communications to Via must be directed to contact@viapassport.com or our designated mailing address.
By using Via’s Service, you acknowledge and agree to these Terms.
