Welcome to Via
Via operates independently and is not connected to any U.S. government agency or department. As a private company, we leverage a proprietary technology platform to streamline the application process for individuals seeking government-issued documents. Our platform also facilitates connections with registered hand-carry couriers to accelerate document delivery. Applicants always have the option to apply directly through the official State Department website. Please note that our service fees are separate from any government-related application, filing, or photo costs.
Privacy Policy
Effective: March 8, 2025
1. Introduction
Via is a technology-driven platform utilizing artificial intelligence (AI) to simplify the process of applying for government documents while facilitating connections with certified hand-carry couriers. This Privacy Policy explains how Via handles your personal information and outlines your available choices regarding data management. If you have any questions about this Privacy Policy or how your data is processed, you may reach us at contact@viapassport.com. Additionally, you may use this email to exercise your privacy rights.
2. Recent Updates to This Policy
We have revised our Privacy Policy to align with evolving privacy laws and enhance transparency regarding our data practices. Our goal is to ensure you have a clear understanding of how your personal information is processed and the rights you have under applicable privacy regulations. We welcome any questions or feedback regarding these updates.
3. Information We Collect and Process
Via gathers and processes information from the following sources:
- Directly from you when you engage with our platform.
- Automatically through your interaction with our website and platform.
- Third parties, excluding independent services you choose to access via Via.
This policy does not extend to how third-party services handle your data. Please refer to their respective privacy policies for details.
| Entity Name | Subprocessing Activity | Entity Country |
|---|---|---|
| Google LLC | Google Adwords search advertising | U.S. |
| Meta Platforms Inc. | Facebook Ads social media advertising, display advertising, remarketing | U.S. |
| Klaviyo | Email & SMS marketing | U.S. |
| Microsoft Corp. | Microsoft Clarity website analytics service | U.S. |
| NextRoll, Inc. | Display advertising & remarketing | U.S. |
| Heap Inc. | Data analytics & insights | U.S. |
| MNTN, Inc. | TV advertising & remarketing | U.S. |
| Hotjar Ltd. | Website Heatmaps & Behavior Analytics Tools | U.S. |
| OpenAI Inc. | OpenAI artificial intelligence services | U.S. |
| Oracle Corporation | Artificial Intelligence (AI) services | U.S. |
| Financial services & payment processing | U.S. | |
| Microsoft Corp. | Cloud hosting provider | U.S. |
4. Our Data Responsibilities
4.1 For Users (Via as Data Controller)
For account holders and customers, Via determines what personal data is collected, its use, and its disclosure.
4.2 For Website Visitors (Via as Data Controller)
For individuals visiting our website, Via decides what personal data is gathered and how it is utilized or shared.
5. Information You Provide to Us
The following types of personal data are collected directly from you:
- Identifiers: Name, company affiliation, email address, phone numbers.
- Addresses: Billing and shipping addresses.
- Payment Information: Tokenized credit card details processed by external payment services.
- Specific Application Data:
- Passport Applications: Identity details, document history, and required photographs.
- Vehicle Registrations: Owner identity, vehicle specifics, and insurance details.
- Travel Visas: Personal, financial, and travel-related data.
- Immigration Documents: Identification details, background checks, and biometric information.
Additionally, we process:
- Communication data from emails, web forms, and customer service interactions.
- Geographic, behavioral, and social media analytics.
- Automatically generated metadata, device logs, and location-based information.
6. How We Use Your Data
We process your personal data to:
- Deliver and enhance our services.
- Strengthen security measures and prevent fraudulent activity.
- Analyze and understand user behavior.
- Comply with legal obligations.
- Provide customer support and communicate effectively.
Your data may also be used for marketing, analytics, and advertising purposes. You can opt out of promotional communications at any time.
7. AI and Machine Learning Integration
Certain functionalities within Via employ AI and machine learning to improve user experiences. Metadata from your interactions is used to refine our models, and AI-driven tools that assist with customer service interactions.
8. Information Sharing and Disclosure
Your personal data may be shared under the following circumstances:
- Service Providers: Engaged for payment processing, governmental applications, AI-powered features, analytics, and fraud mitigation.
- Advertising Partners: Used to display relevant Via promotions (see our Cookie Policy for opt-out options).
- Upon Your Request: To facilitate transactions, including submitting forms to government agencies via designated couriers.
- Business Transfers: If Via undergoes a change in ownership, your data will be transferred under the same privacy safeguards.
- Legal Requirements: If legally mandated, we may disclose information without prior notification unless prohibited by law.
We do not sell your personal information or share it for third-party marketing purposes.
9. Security, Storage, and Retention of Your Data
9.1 Security Measures
We utilize SSL encryption and other security protocols to safeguard your data. However, no transmission method guarantees absolute security.
9.2 Data Storage
Your data is securely stored within the United States.
9.3 Retention Policy
We retain data for as long as necessary to fulfill its purpose or as required by law. Personal data is typically deleted within 60 days after service completion.
10. Your Privacy Rights
You have the right to:
- Access, modify, delete, or request a copy of your personal data.
- Opt out of certain types of data processing.
- Withdraw consent for processing where applicable.
- Challenge decisions regarding data requests.
To exercise these rights, please contact us at contact@viapassport.com. Some legal limitations may apply.
11. Managing Cookies and Targeted Advertising
You can adjust your cookie preferences through our Cookie Settings or enable Global Privacy Control in your web browser. Visit our Cookie Policy for further details.
12. Privacy Rights for U.S. State Residents
Where required, Via honors the Global Privacy Control (GPC) signal.
Residents of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia are entitled to additional rights under state privacy laws. These include the ability to:
- Access, delete, or opt out of targeted data processing.
Refer to the sections Information We Collect, How We Use Your Data, and How We Share Information for further details. - California “Shine the Light” Notice: We do not share personal information for third-party direct marketing.
- Nevada Privacy Rights: While we do not sell your data, you may opt out of potential future changes to our data-sharing practices.
13. Policy Changes and Updates
This Privacy Policy may be revised periodically. Updates will take effect 30 days after the “Last Updated” date. Continued use of our services signifies your acceptance of these changes.
