Welcome to Via
Via operates independently and is not connected to any U.S. government agency or department. As a private company, we leverage a proprietary technology platform to streamline the application process for individuals seeking government-issued documents. Our platform also facilitates connections with registered hand-carry couriers to accelerate document delivery. Applicants always have the option to apply directly through the official State Department website. Please note that our service fees are separate from any government-related application, filing, or photo costs.
Refund Policy
Effective: March 8, 2025
At Via, we value flexibility and fairness, which is why we provide a 7-day refund period. If you choose to cancel your service within 7 days of the date of purchase and your application has not yet entered processing, you are eligible for a full refund.
1. Submitting a Refund Request
Requesting a refund is quick and easy. You can access your client portal and select the Request Refund option. Alternatively, you can reach out to us via chat or by email at contact@viapassport.com to initiate the process. Every refund request is reviewed individually, and we strive to resolve cases fairly while upholding our commitment to excellent service.
2. Refund Policy Guidelines
Refund Eligibility Based on Service Status:
- Within 7 Days – Not Processed: A full refund will be issued.
- Beyond 7 Days or If Processing Has Begun: Refunds are not typically provided. However, exceptions may be considered at Via’s sole discretion if a formal request is submitted to contact@viapassport.com detailing the reason for the refund request.
3. Policy Details
3.1. Services Covered
This refund policy applies to all Via services.
3.2. Cancellation & Refund Requirements
A full refund is available if a cancellation request is made within 7 days of purchase, provided that your application has not progressed into processing.
3.3. Definition of “Processed”
An application is marked as processed once a processing slot has been assigned and a shipping label has been generated. This signifies that the required documentation is in transit or committed to external entities, making refunds unavailable at this stage.
3.4. Steps to Request a Refund
To submit a refund request, you may:
- Log in to the client portal and select Request Refund.
- Contact us directly via chat or email at contact@viapassport.com. Our team will review your request and provide a timely response.
4. Agreement and Compliance
By utilizing Via’s services, you confirm your understanding and acceptance of this refund policy. Our primary goal is to ensure transparency and a positive experience for all customers.
